INFORMATION ON THE PROCESSING OF PERSONAL DATA
pursuant to Article 13 of Legislative Decree no. 196 of 30.06.2003 (Document updated on 07/04/2015) We wish to inform the User that Legislative Decree no. 196 of 30 June 2003 (“Code regarding the protection of personal data”) guarantees that the processing of personal data is carried out in compliance with fundamental rights and freedoms, as well as the dignity of the interested party, with particular reference to confidentiality, personal identity and the right to the protection of personal data. We therefore point out that “Personal data” means, pursuant to the aforementioned Legislative Decree 196/2003, those that we will absolutely need to detect in order to fulfill the User’s requests, for the provision of services, products and any other kind of request, and those spontaneously provided bearing in mind for some data there is no obligation to provide them. The site management methods are also described here with reference to the processing of personal data of users who consult it and who have access to the reserved area. This is an information that is also provided pursuant to art. 13 of the legislative decree n. 196/2003 – Code regarding the protection of personal data for those who interact with the company’s web services, accessible electronically at the address of the site found in point 1 Data Controller.
This information is provided only for sites referable to the company (see point 1 Data Controller) and not for other websites that may be consulted by the User via links. The information is inspired by Recommendation no. 2/2001 that the European authorities for the protection of personal data, gathered in the Group established by art. 29 of the directive n. 95/46 / EC, adopted on 17 May 2001 to identify some minimum requirements for the collection of personal data online, and, in particular, the methods, timing and nature of the information that the data controllers must provide to users when they connect to web pages, regardless of the purpose of the link.
1 – HOLDER OF THE TREATMENT
Following consultation of this site, data relating to identified or identifiable persons may be processed. Pursuant to (Article 7 of Legislative Decree No. 196/2003), one has the right to request cancellation, transformation into anonymous form or blocking of data processed in violation of the law, as well as to oppose in any case , for legitimate reasons, to their treatment by contacting the Data Controller whose references are those indicated below:
Agency: Chez Chantal
Address: Via Casa Starita 36 – Meta di Sorrento (NA)
Website: www.chezchantal.it
Contacts: 0818781815
E-mail: info@chezchantal.it
2 – NATURE OF DATA PROCESSED (navigation data)
The computer systems and software procedures used to operate the e-commerce platform of this website acquire, during their normal operation, some personal data whose transmission is implicit in the use of Internet communication protocols. This is information that is collected to be associated with the User who decides to register in the reserved area and who voluntarily decides to use this method to use the services, products and any other kind of request that the Data Controller is able to to offer. This category of data includes the IP addresses or domain names of the computers used by users who connect to the site, the URI (Uniform Resource Identifier) addresses of the requested resources, the time of the request, the method used to submit the request to the server, the size of the file obtained in response, the numerical code indicating the status of the response given by the server (successful, error, etc.) and other parameters relating to the operating system and the user’s IT environment. These data are used for the sole purpose of obtaining anonymous statistical information on the use of the site and to check its correct functioning and are deleted immediately after processing. The data could be used to ascertain responsibility in the event of hypothetical computer crimes against the site: except for this possibility, the data on web contacts do not currently persist for more than seven days. The data could also be used to ascertain responsibility in the event of hypothetical computer crimes against the site.
3 – PURPOSE OF THE TREATMENT
The treatments connected to the web services of this site take place at the aforementioned headquarters of the Data Controller, at the headquarters identified by the website manager and are only handled by personnel in charge of processing, or by persons in charge of occasional maintenance operations. No data deriving from the web service is communicated or disseminated. The personal data provided by users who submit requests to send material regarding the requested service (or even only of an informative nature) are used for the sole purpose of performing the service, sending products and any other kind of request that the Data Controller of the treatment is able to offer and are communicated to third parties only if necessary and if involved and functional to the fulfillment of what is requested by the User. The collection and processing of the User’s personal data will take place in compliance with the general principles of necessity, correctness, relevance and not excess and in particular the processing of data will take place for:
a) answer questions and provide the information requested by the User;
b) assistance request activities (ticketing) with authenticated access via login and password sent to the customer after opening a business relationship with the company;
c) insertion of requests for assistance via the switchboard or directly by the customer via the website;
d) publication of offers in the reserved area with authenticated access by the User via login and password
e) to contact the User himself regarding the services provided by our company
f) allow the User to access, by registering and creating his User profile, the reserved area for the provision of services, products and any other kind of request and the subsequent and autonomous management of his User profile from the control panel ;
g) the “NEWSLETTER” service to which the User has the right to subscribe. If the personal data provided by users have been provided by subscribing to the aforementioned service, they will be used for the sole purpose of sending the newsletter and will not be disclosed to third parties.
h) the necessary and indispensable treatments of an operational, managerial, accounting and other nature, in particular some data will be used for the registrations and communications required by law;
i) verification of the degree of customer satisfaction with regard to the services produced and any other kind of request, through personal or telephone interviews;
j) with the express consent of the User, also for purposes functional to commercial / promotional activities such as commercial communications, sales, sending of advertising material or for carrying out market research.
4 – DATA PROVIDED VOLUNTARILY BY THE USER
The explicit and voluntary choice by the User to access the reserved area of this site entails the subsequent acquisition of the authentication credentials that will allow the User to be recognized, continue browsing and access services, products and any other kind. of your request that we are able to satisfy.
5 – COOKIES
Information on Cookies
Cookies are textual information, contained in very small text files, that the website transmits to the navigation software of the device (PC, smartphone, tablet or other device) used by the visitor, with the aim of storing useful data to make the more efficient use of the site. A cookie normally contains the name of the domain that issues it, its duration, a random number and some other value. Even our site, like almost all the others, uses cookies for various specific purposes, all of which are aimed at improving your browsing experience. Cookies are positioned in the “cookies” folder of your browsing program and can be both temporary session, ie they remain in the folder until the end of the browsing session on our site, and persistent, ie they persist for a longer time (some even 2 years). Both types can be safely eliminated by the user by acting on the appropriate command provided by the navigation program in use.
Our cookies do not carry any personal data and for this reason, when they are used to quantify statistics on site visitors, the operation takes place in an aggregate and absolutely anonymous manner. We also use cookies to remind us of your computer on return visits to our site, to personalize and make reading the contents of our web pages more efficient. The cookies on our site do not pose any danger to the user’s device / browser.
In particular, we use the following types of cookies:
Technical cookies
They are necessary for the correct functioning of the various pages of the site. They include both persistent cookies and session cookies. In their absence, the site, or some portions of it, may not work properly and the browsing experience certainly does not correspond to the design of the site itself.
Analytical cookies
They are used to collect information on site navigation. They are used for statistical analysis and for actions to improve and simplify functionality and also for monitoring correct functioning. They collect anonymous information on user activity on the site, on how to arrive and on the pages visited. The Company uses the Google Analytics service, of the company Google, Inc. for the preparation of statistics on the use of the site. For this purpose, Google Analytics uses cookies that do not store personal data. The information obtainable from these cookies (including IP addresses) is transmitted to Google and stored on the company’s servers. Google in turn provides us with statistical data in aggregate form and never linked to the identity of users, through reports and other IT services. Google guarantees not to transfer this information to third parties unless required by law or in the case of subjects who manage this data on behalf of Google. In any case, Google declares in its information that it does not associate IP addresses with any other data held.
To consult the privacy policy of the Google company relating to the Google Analytics service, you can visit the website http://www.google.com/intl/en/analytics/privacyoverview.html
Third party cookies
Our site also contains third-party cookies, that is, from other sites and contained in various elements hosted on our pages (social network icons that allow visitors to interact with it, images, videos, etc.). These cookies come from the domains of the sites that offer the features on the site, and are therefore not entered or read by the company. Third parties may use the collected data for their own purposes. For more information on these cookies and how they are used by each of the third parties, you can consult the pages dedicated to the privacy policy of each individual organization. For example:
Facebook https://www.facebook.com/about/privacy/;
Google+ http://www.google.com/policies/privacy/;
Youtube http://www.google.com/policies/privacy/;
Twitter https://twitter.com/privacy;
Linkedin https://www.linkedin.com/legal/privacy-policy?trk=hb_ft_priv.
Google AdWords cookies
Our site also uses AdWords and Google Analytics Remarketing Lists services for Display Network advertisers. The company and Google use both their own cookies (such as Google Analytics cookies) and third-party cookies (such as DoubleClick cookies) to update, optimize and show advertisements based on your past visits to our site. This means that Google or other sites will also show the company’s promotional material on other sites that you visit on the Internet. You can choose not to be included in the Google Analytics data for the Display Network, including Adwords, and to opt out of personalized ads from the Google Display Network by visiting the Google “Ads Preferences Manager” page. To offer website visitors more choices on how Google Analytics collects data, Google has developed a browser add-on (add-on) for deactivating Google Analytics that allows users to exit programs. by Google.
How to disable cookies
However, if you do not wish to receive cookies, you can use the features provided by your navigation program to block or warn you of their receipt. However, we inform you that in this case some sections of our site may not work properly or may not be available during the visit.
To disable the use of different types of cookies, you need to select the specific setting, present on your browser, which allows you to reject or delete them at the end of each session. These are the links to the pages containing information on how to disable cookies for the most popular browsers:
– Internet Explorer: http://windows.microsoft.com/it-IT/windows7/Block-enable-or-allow-cookies
– Google Chrome: https://support.google.com/chrome/bin/answer.py?hl=it-IT&answer=95647&p=cpn_cookies
– Mozilla Firefox: http://support.mozilla.org/it/kb/Bloccare%20i%20cookie?redirectlocale=en-US&redirectslug=Blocking+cookies
– Apple Safari: http://support.apple.com/it-it/HT1677
It is possible to disable only Google Analytics cookies, using the additional opt-out component provided free of charge by Google for the main navigation programs.
If you wish, you can easily delete the cookies in the relative folder of your browser, using the specific instructions of the program itself.
6 – PROVISION OF DATA
Apart from what is specified for navigation data, the User is free to provide the necessary personal data:
a) registration in the reserved area (mandatory) which involves the automatic acquisition of data, such as: • time, date, pages viewed and stay on the site; • IP protocol and internet domain; • search engine (if applicable) through which access to the site occurred; • User’s operating system and browser type.
b) to the processing of personal data for the purposes referred to in point 3 above
c) (not mandatory) Failure to provide the data referred to in point a) may make it impossible to authenticate in the reserved area.
7 – METHOD OF TREATMENT
The personal data being processed will be processed manually and / or electronically and will be stored in specific paper and / or electronic archives in full company availability. The paper and electronic documentation will be correctly maintained and protected by us for all the time necessary for processing using appropriate security measures, in order to minimize the risks of destruction or loss, unauthorized access or processing that does not comply with the purposes of the collection.
8 – SCOPE OF KNOWLEDGE OF THE DATA PROCESSED
The data collected and processed may be:
a) used anonymously for statistical purposes;
b) made available to the Data Controller’s Collaborators, as Managers or Appointees;
c) communicated to third parties, natural or legal or public administrations, only if involved and functional to the performance of the requested services, and in general, to all those public and private subjects to whom the communication is necessary for the correct fulfillment of the purposes indicated in point 2;
d) transferred to another Data Controller (as an independent owner) for processing carried out externally, for the aspects that may concern them and in the manner prescribed by law;
e) communicated to commercial partners, only in the case of the User’s prior and express consent. Personal data will not be disseminated and will be destroyed when we no longer have the need or obligation to keep them.
9 – RIGHTS OF THE INTERESTED PARTIES
The subjects to whom the personal data refer have the right at any time to obtain confirmation of the existence or otherwise of the same data and to know its content and origin, verify its accuracy or request its integration or updating, or rectification (Article 7 of Legislative Decree No. 196/2003). Pursuant to the same article, one has the right to request cancellation, transformation into anonymous form or blocking of data processed in violation of the law, as well as to oppose in any case, for legitimate reasons, to their processing. All the rights referred to in art. 7 of Legislative Decree no. 196/2003 are exercised with a request addressed without formalities to the Data Controller – whose references can be consulted in the previous point 1 – also through a person in charge, to whom suitable feedback is provided without delay. Considering that the state of improvement of the automatic control mechanisms does not currently make them free from errors and malfunctions, it is specified that this document may be subject to updates.